Your privacy is important to us, and so is being transparent about how we collect, use and share information about you. Therefore, this privacy policy is intended to help you understand and will explain how your personal information is collected, used and shared by Smartmove London. Please read this privacy policy carefully. When using our website, this privacy policy should be read alongside, and in addition to, the website terms and conditions.
About us
In this privacy policy, references to “we” or “us” or “Smartmove London” are reference to Smart Move Partners Limited.
Smartmove London offer a diverse range of property services including residential sales and lettings, property management, new homes sales, conveyancing, chartered surveyors, financial services, commercial property services and corporate and relocation services. To enable us to provide our services we need to collect and process personal information. This makes us a “data controller” for any personal information you provide to us for which we are responsible for complying with data protection laws.
Our processing of your personal information
Our relationship with you and the type of services we provide will dictate the nature of personal information that we collect and use about you. It will also dictate the uses we make of your personal information, for example we will collect different personal information depending on the type of property i.e. residential or commercial and the services we provide to you.
What personal information will we collect?
- 1. Your name, address and title.
- 2. Contact information, including telephone number, postal address and email address.
- 3. Financial information such as your bank details, payment details and information obtained as a result of our credit checks such as bankruptcy orders, individual voluntary arrangements or county court judgments where you are a landlord or tenant.
- 4. Documents provided to evidence proof of name (such as your passport, birth certificate and driving licence) and proof of address (such as utility bill, bank statement, local authority bill, NHS medical letter or GP letter of confirmation).
- 5. Where you are a tenant and we have introduced you to a referencing company, any information collected as part of a reference request.
- 6. In respect of reservation new home sales under the Help to Buy Scheme, any information provided on your reservation form including details of the property, any special conditions and financials.
- 7. Where you are a tenant, information about your job such as your job title, employment history and employment records (including information on your salary, benefits and earnings).
- 8. Additional information which is relevant to the property you are buying, selling, letting or renting for example:
- your current home status and living circumstances; and
- your family circumstances.
- 9. Information which we have gathered from publically available sources such as the HM Land Registry.
- 10 .Information obtained through our use of cookies.
How will we collect your personal information?
We will collect information directly from you when:
- – you visit our offices or we visit you at your property;
- – you complete documentation including terms and conditions of business, landlord management information, application for tenancy and reference requests;
- – you use our website;
- – you contact us to make a complaint;
- – you contact us by email, telephone, WhatsApp and through other written and verbal communications; and
- – you request information about our services or subscribe to a newsletter or property alerts.
As well as obtaining information directly from you, we will also collect information from:
- – third parties involved in the sale/letting process such as solicitors, estate agents, third party referencing companies (where you are a tenant) and other property management companies;
- – publically available sources such as Companies House and the HM Land Registry;
- – credit reference agencies where you are a tenant.